Help Desk Services

Single window interface for all service queries

With Help Desk Services, Siemens Information Systems Limited (SISL) offers global standardized helpdesk services to companies. These cover the optimization and take-over of existing helpdesk of a company, as well as the development and implementation of tailor-made solutions to suit their specific needs.

Benefits at a glance

High service quality through guaranteed service level agreements
Optimization of costs through customized reporting and analysis
Access to innovative and future-proof solutions with expansion options through the global network and complete portfolio of Siemens IT Solutions and Services

To meet our customers' different needs, our global business activities cover the two main trends in the helpdesk field

GlobalHelp for Desktop – Offers client support for IT environment for hardware and standard software as Microsoft and Netscape for local and worldwide corporate companies.
GlobalHelp for Products – Offers product support for I&C and related products, e.g. for operating a technical product hotline for end-customers and retailers.

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