Customer Relationship Management

Innovative CRM solutions for tapping into valuable customer potential

With strong competition and growing customer demands, successful management of customer relationships is a must for a critical competitive edge.

Our offerings

CRM solutions from Siemens Information Systems Limited (SISL) empower all to use customer relationships to their full potential, allowing them to harmonize marketing, sales and service activities and translating the value of customer relationships into real benefits for a business. It has wide-ranging industry and process expertise and offers comprehensive Customer Relationship Management from a single source -from the first consulting meeting to the operation of the solution.

Our CRM portfolio elements

Sales- and profit-oriented management of all marketing, sales and service processes
Advice on strategic development, setting and monitoring of targets, selecting software and optimizing customer-oriented business processes
Design, adaptation and implementation of solutions to support customer-oriented business processes
Customer-specific adaptation and continuing development of existing CRM solutions
Management of direct and indirect sales channels and e-selling
Processing of internal and external data for marketing, sales and service

Benefits at a glance

Tapping complete customer potential on a sustained basis
More efficiency through optimized business processes and targeted implementation of a company’s CRM strategy with best-in-class solutions
Integration of CRM solution into company’s existing IT landscape and business processes
Integration of telephony and IT: Stationary and mobile solutions based on company’s current phone system from a single source
Establishment of a long-term partnership with one of the world’s leading IT service providers
Continuous access to the latest innovative solutions
Secure investments because of competent project support and our proficiency as a Special Expertise Partner for SAP CRM

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